In traditional workplace environments users would be provided with a Windows desktop. The desktop would be managed by various software packages in order for the IT team to provide a service. All of these functions were likely focused on managing the client device and not the user’s workspace. The changes that are made to users environment were not captured, not backed up and therefore hard to recreate. These settings are more than often the settings that make a user more productive, whether it be their email signatures, custom dictionary, recent documents or saved passwords.
What happens if your desktop breaks and you have to work from a different office or hotdesk? It would be likely that the user would have to “make do” with the tools available to them or log a call with IT in order to obtain the resources they need to work.
This model is no longer sustainable, it is no longer feasible to focus solely on the management and maintenance of IT systems without taking into account the user. Users need to have a simple, uniform, consistent, fast and reliable workspace environment. Administrators would like to be able to manage this workspace centrally, regardless of whether it is a physical or virtual workspace, implemented locally or centrally and whether the applications are installed, streamed or virtualised. In many organisations the term ‘User Environment Management’ is still relatively unknown.