Managed Services
Metaphor IT offer a range of managed services to meet our clients’ needs including managed security solutions, fully managed IT and specialist support services to complement your existing IT team.
Our goal has always been to recruit, train and retain the best people in the industry, with our acquisition of Tegen in 2016 we have been able to extend our capabilities further. We are proud to have subject matter experts in cyber security, cloud & virtualisation and service delivery that are regarded as some of the best in the industry. It is these people who deliver our managed services to you. To give an indication of our experience, we currently provide managed services to over 200 businesses, eight of which reside on the FTSE 100.
We run our operations across two locations; London and Redhill, making all of client services highly available.
Managed Cloud Services
Many businesses are looking to adopt Cloud technologies whether this is to improve flexibility, leverage enterprise-class functionality, reduce management overheads or change to a pay-as-you-go cost model.
Our team can reduce the complexity of moving to the Cloud, designing a solution, implementing it and managing the environment for you. We currently manage deployments in AWS, Azure and Rackspace with these three vendors allowing us to build a solution that fits almost any requirement.
It’s also worth highlighting that most of the businesses we work with use Office 365. If you are thinking of migrating to this, our services team can help simplify moving to Office 365 and manage the solution post migration. | Read More About Managed Cloud Services |
Hosted Desktop Services
Our Hosted Desktop Services are built across highly available, enterprise class datacentres in the U.K that deliver all your applications and data securely. Using any device, in any location, your workforce will have a plethora of options for home-working, ‘hot-desking’ and other flexible working environments, all proven to increase productivity and ultimately, the efficiency of the business.
Unlike many solutions on the market, we tailor our service specifically to meet the needs of each client, building a solution with dedicated infrastructure that isn’t shared with anyone else. | Read More About Hosted Desktop Services |
Fully Managed IT Services
From the moment we agree to work together, we become wholly accountable for your entire IT infrastructure and systems. We’ll provide a complete IT team to service your business including IT consultants, certified engineers, project managers, a service delivery manager and a fully tiered service desk.
As part of our service, we’ll constantly assess your environment and recommend cost effective IT solutions to help your business. | Read More About Fully Managed IT Services |
Managed Security Services
Cyber threats are evolving, often quicker than our protection capabilities. With new threats appearing daily and more organisations being compromised, can you detect & prevent a cyber attack?
We recognise the challenges many of our clients face and we have created a Managed Cyber Security Service to help solve them. Initially, we will perform an assessment to determine where there is inadequate protection and we’ll analyse your existing technologies to ensure they are as secure as they can be. Next, we will highlight which areas need attention, prioritising our recommendations based on their importance relative to the assets they protect and the potential impact on your organisation. | Read More About Managed Security Services |
Specialist Support Services
Metaphor IT has strategic support partnerships with a number of high profile organisations, providing specialist support services to compliment the skills and resources within our client’s existing support teams. Our team become an extension of our client’s support teams, providing additional resources or skills that may not exist within the organisation’s own team.
Our Subject Matter Experts excel in assisting and advising our customers to resolve issues throughout their environments. When a software or hardware vendor is required to get involved, whether it’s a private fix or for further root cause analysis, our multiple vendor accreditations enable us to escalate incidents quickly and easily, whilst being the single point of contact for our clients. | Read More About Specialist Support Services|